Frequently Asked Questions
Do I have to pay for customs charges on my orders?
Unfortunately, PORTRAIX is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by PORTRAIX. For more in depth information, we would suggest contacting your local customs office.
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses in. Feel free to contact us at hello@portraix.com for an update on the status of an order.
PORTRAIX has go your back! We accept the following payment cards: Visa, Visa Debit and Mastercard. We also accept Paypal payments.
You can rest assured that shopping with PORTRAIX is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, adress and bank details are kept safe and secure.
Unfortunatly, once you have placed your order it is not possible to amend any details, our warehouse team recieve order directly and will have alredy started processing your order.
We are sorry to hear that you have recieved an incorrect or faulty items. Please send us a message at hello@portraix.com with your order number, the name/product code of the item your where supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Unfortunatly we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.
